4.1 How does the order to delivery process work?
We go through three steps together:
Step 1: Choose & share your wishes – You choose a design and specify your preferences regarding size, colors, and the special places, people, or moments you want to incorporate into your artwork.
Step 2: Receive a design proposal – Within 3 working days, we will send you an initial design with a convenient feedback form.
- Love at first sight? Click "yes!" and we'll get started.
- Still need some fine-tuning? No problem! Fill in your feedback and you will receive a new design within 3 working days.
Step 3: Production & delivery – Once you are completely happy, your artwork goes into production. Within a week, the parcel delivery service will be at your door with your carefully packaged Lovemap.
4.2 How long does it take for my Lovemap to be ready?
On average, it takes 1-2 weeks from design to delivery. This also depends on how quickly you approve the design.
Tip: order a little earlier for special occasions. Do you have a tight deadline? Let us know, and we will take it into account.
4.3 Can you also ship internationally?
Yes! Love doesn't stop at borders, and neither do we. View the rates for international orders here.
4.5 Can I place an urgent order?
Yes, in most cases that is possible. Please contact us and we will look at the possibilities together.
4.6 Can I change my order later?
You can do so as long as your design has not yet gone into production. In that case, please contact us immediately.