4.1 How does the process work, from order to delivery?
We go through three steps together.
Step 1: Choose and share your wishes. You choose a design and let us know your preferences for size, colors, and the special places, people, or moments you'd like included in your artwork.
Step 2: Receive your design proposal. Within 3 business days, we send you a first design along with an easy feedback form.
- Love at first sight? Click "yes!" and we'll get started.
- Want to fine tune it? No problem. Share your feedback and you'll receive a new design within 3 business days.
Step 3: Production and delivery. Once you're completely happy, your artwork goes into production. Within a week, the delivery person will be at your door with your carefully packaged Lovemap.
4.2 How long does it take before my Lovemap is ready?
On average, it takes 2 to 3 weeks from design to delivery. This also depends on how quickly you approve the design. Tip: order a little earlier for special occasions. Have a tight deadline? Let us know, and we'll take that into account.
4.3 Do you also ship internationally?
Yes! Love doesn't stop at the border, and neither do we. We offer free shipping in the EU. Outside of the EU, shipping costs are €19,95.
4.5 Can I place a rush order?
Yes, that's possible in most cases. Just get in touch with us and we'll look at the options together.
4.6 Can I still change my order afterward?
Yes, as long as your design hasn't gone into production yet. In that case, just get in touch with us right away.